TERMS & CONDITIONS
Confirmation of Arrangements
This itinerary proposal is presented for client review purposes only – no components are reserved or confirmed until the proposal is formally accepted, and a deposit or full payment is received with signed acceptance of the Terms & Conditions by each travelling adult. Upon receipt of the required payment and signed acceptance of the Terms & Conditions, reservations will be made and confirmed for all components. If a service or accommodation is unavailable as proposed, the client or their agent will be contacted to make alternative arrangements. Please note that depending on which suppliers have been proposed it can take between 48 hours and 7 days to confirm all program components.
Change Fees and Date Adjustments
Penalties may apply for trip changes made after the initial deposit, including multiple fees if changes impact other tour elements. Supplier penalties may also be incurred. Change fees apply to changes made within the trip's original date period. Date changes and postponements are treated as cancellations and are subject to the cancellation policy.
Weather
Safety is our primary concern. Please note that on some tours, it may be necessary to modify the itinerary due to weather. If so, we will endeavour to add other sights and activities to replace those omitted. If the itinerary is modified to one that is less expensive than the original, the client will be refunded the difference in cost between the original and modified itineraries. If the itinerary is modified to one that is more expensive than the original, the client’s advance approval will be obtained, and the client will be charged the difference between the original and modified itineraries. If a tour is cancelled and no substitute tour is available or acceptable to the client, the client will be refunded the full cost of the tour minus any applicable vendor payments. The only exception to this policy is in the case of a cancelled Shore Excursion, where Entrée Alaska will retain a 15% administration fee. The client is responsible for all additional transportation or lodging costs that are necessitated by weather. In addition, if a client has planned to travel by air to a tour or lodging facility that can also be accessed by ground transportation, there will be no refund if the air transportation is cancelled, and the client chooses not to access the tour or lodging facility by ground transportation. There are no refunds if a tour operates but the client decides due to weather or any other reason not to participate. Participation in activities, tours, and transportation is not mandatory and purely voluntary. We strongly recommend travel insurance to help protect against unforeseen circumstances.
Responsibility and Acknowledgement of Risk
Entrée Canada Destinations, Inc., doing business as Entrée Canada and Entrée Alaska, (collectively “ECD”) acts only as agent for the various independent suppliers that provide overnight accommodations, transportation, sightseeing, activities, or other services connected with the itineraries it arranges (hereinafter: "the services and activities"). The services and activities are subject to the terms and conditions of those suppliers as well as those contained herein.
By accepting this proposal with my signature below, I hereby agree on my own behalf and on behalf of any children under age 18 travelling with me to release ECD and its owners, employees, and representatives from any and all liability and to waive all claims against ECD in respect of the services and activities connected with the itineraries arranged by ECD on my behalf. I further agree that ECD will have no liability for any injury, sickness, damage, loss, expense, accident, delay, or any other incident howsoever caused including negligence or default by ECD, weather, force majeure, trip disruption due to pandemics and/or government imposed restrictions, strikes or other labour disruption, overbooking or downgrading of services, supplier bankruptcy or insolvency, mechanical failure of transportation or for failure of any transportation to arrive or depart on time.
ECD reserves the right to alter or cancel portions of the itinerary as current conditions may require. ECD and its suppliers are not responsible for cancellations, changes, or any expenses due to government-imposed conditions, delays, weather conditions, mechanical breakdowns, pandemics, or sickness, or for any other unexpected circumstances as outlined above.
Jurisdiction
Any disputes shall be resolved exclusively in Vancouver, British Columbia, Canada. This agreement shall be governed by British Columbia provincial law.
Risk
Please note that you may be required to sign a liability waiver before you can participate in certain activities that are included in your package. Copies can be viewed in advance upon request.
Additional Charges & Transfers by Private Vehicles
Please be aware that any additional charges arising during your trip will require prompt payment. These refer to any extra time, services or incidentals and may include but are not limited to: private transfer delay or wait time, private tours or transfers that exceed the time allocated in the program, additional transfers, additional tours, additional hotel nights/rooms, additional lessons or services, additional travellers, or any emergency arrangements.
Please note that transfers by private vehicles are quoted based on an estimated period of time. Any wait time for an airport arrival exceeding half an hour after the scheduled arrival time due to delays for any reason will be at the traveller’s expense.
Please note that all hotel incidentals are the responsibility of the traveller and must be paid directly upon checking out of each property. Failure to do so will result in additional charges.
Identification and Immigration
Clients are advised to travel with government-issued identification that includes a photograph, full name, date of birth, and proof of citizenship (i.e., passport) for all party members at all times. For itineraries that cross international boundaries, passports are strongly recommended and may be required for entry/re-entry. To enter the United States of America, some foreign nationals may require a visa and most countries require that a passport be valid for three or six months beyond your date of return. Some foreign nationals may only need their valid passport.
Parents travelling with children and/or infants are advised to travel with identification and proof of citizenship for each child. If crossing an international border when both parents are not present, the travelling parent may be required to provide a notarized statement from the other parent, in English, allowing the child to travel out of the country. Failure to provide such evidence may prevent entry into that country. Past felony convictions may disqualify individuals from entry into foreign countries. Clients are advised that a D.W.I. (Driving While Intoxicated), or D.U.I. (Driving under the Influence) may be considered a felony in other countries, including Canada and the United States. It is the client’s sole responsibility to ensure that they - and any children travelling with them - meet all requirements and possess all necessary travelling documents to enter, exit, or transit through each country or region included in this itinerary.
COVID-19
During the COVID-19 pandemic, the United States and specifically, the State of Alaska, may have entry regulations, testing, quarantine, and other requirements for travellers. These requirements may change according to health authority orders. Some resource websites may include, but are not limited to:
It is the client’s sole responsibility to ensure that they - and any children travelling with them - meet all requirements for travel including entrance, exit, or transit through each country or region included in this itinerary. Should COVID-19 result in any trip disruption or cancellation, or if the client does not meet entry, transit, or exit requirements, ECD is under no liability for any associated losses.
While we choose suppliers, guides and transport companies that adhere to all COVID-19 related safely protocols as outlined by the State of Alaska, we cannot guarantee the vaccination status of staff or persons who guests come into contact with during their trip.
USA: For more information, consult the embassy, high commission, or consulate of each country on your itinerary and visit https://travel.state.gov/content/travel.html for detailed information on visa, health requirements, and up to date travel advisories. Find out if your country falls under the Visa Waiver Program with the Electronic System for Travel Authorization (ESTA) at https://www.cbp.gov/travel/international-visitors/esta.
Travel Insurance/Trip Cancellation Insurance
We highly recommend that our clients obtain insurance to protect their vacation investment. A short-term travel insurance policy can cover non-refundable trip costs due to personal or family illness or accident. Entrée Canada Destinations Inc. has no liability or responsibility whatsoever in the event of insolvency or bankruptcy by any of the suppliers selected for your trip. We highly recommend that our clients purchase a travel insurance policy that protects their investment from these and other potential losses. Entrée Alaska offers comprehensive travel insurance and we strongly suggest that you purchase it to protect your trip. Please contact us for more information or copy and paste the link below into your browser to receive a quote and further instructions if you would like to purchase a plan.
http://www.travelexinsurance.com/index.aspx?location=47-0035&go=bp